FAQ

Below are the frequently asked questions. You may find the answer based on the following information:

Does this site or label have links or contacts with motorcycle clubs or the like?

No, we do not depend on anything or anyone. This is only a new Label that tries to spread an idea and the why of it through clothing and other textiles. We are not such an organization and we will never be!

How can I contact customer service?

Via the “Contact” option. Here you can send us your question.

I cannot put any products in my shopping cart?

your browser probably does not accept cookies and / or the security level of your browser is too high. A cookie is a special code that is used to recognize you when you visit the website. Thanks to such a cookie, you do not have to log in every time you visit the site. You can find all information about cookies via the help pages of your internet browser.

Cookie settings in Internet Explorer:
Follow the procedure below to check whether your IE browser accepts cookies or to activate cookies:

– Open the ‘Options’ menu of your browser;
– Select the ‘Internet options’ option;
– Go to the ‘Security’ tab;
– Set the security level to MEDIUM, if the security level is set to HIGH, then cookies will not be accepted;
– Click on OK.

Follow the procedure below to check whether your Firefox browser accepts cookies or to activate cookies:

– Open the ‘Extra’ menu of your browser;
– Select the ‘Options’ option;
– Go to the ‘Privacy’ tab;
– Go to the ‘Cookies’ section;
– Check the ‘Accept all cookies’ option and, if necessary, the additional ‘Notify me’ option;
– Click on OK.

How do I know that my personal information is treated securely?

Independent Rider has a strict policy when requesting personal information from our customers. We only request the information that is necessary to help you. We do not store sensitive personal information such as credit card numbers in any case. This may mean that you have to enter this information more often, but this also means that you can be sure that this information is not kept by Independent Rider

How can I change my personal information?

Via “My Account” you can easily change your personal information where necessary with the link below:

Edit My Account

How much are the shipping costs?

The shipping costs are charged per weight. Patches are sent for € 2.50 in Belgium. The packages for clothing and others. However, you can also opt for collection and this can be done at the following location: Izegem. For collection you can click on pick up at the shipment and then no extra costs will be charged. Depending on the location where you wish to collect, it can then be discussed when the goods are available for collection.

I want to cancel (part of) my order. Is that possible?

Yes. But already shipped products can never be canceled.

How can I pay for my order?

After completing the order you will be redirected to the page where you can make the payments. This can be done through the available payment methods or cash, and appropriate payment upon collection.

What is your privacy policy?

Our privacy statement can be found on the link below:

Privacy declaration

Where can I find the General Terms and Conditions of Sale?

Our general conditions can be read on the page below:

Terms and Conditions

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